What to expect
What happens once I have been referred?
Referral received: once your referral has been received, you will receive a text message with the date and time of your initial call. It will include all the information you need and what to expect from this phone call, including how long it will take, the purpose of the call and the kind of questions you may be asked.
Initial call: your initial call will be an opportunity to discuss your needs and what the next steps are to
support you. We will talk you through the different services that can offer help. You will also be asked if you have friends, family members or carers who support you and could be offered their own support.
Contact from services offering support: following the call, you will receive contact from the services that can help you with the difficulties you are having. If it has been agreed that you would benefit from an assessment, you will receive an appointment. This could be either face to face or a video consultation depending on what's best for you.
Assessment: if you have been referred for a further assessment, the person you meet will have all the information you have already shared so you won’t have to provide it again. Together you will discuss and agree what would be helpful to address the areas that are important to you.
Meeting your lead healthcare professional: this will be your first meeting with the person who will be supporting you throughout your care and treatment journey. You will be able to bring your peer support worker (if you have one) or your carer, family member or friend to support you. You will discuss the support and treatment options available to you, which are based on your individual needs, and together you will design your care plan.
Your Recovery Plan: Your lead healthcare professional will work with you to develop your Recovery Plan. This is designed to give you the confidence and knowledge to maintain your recovery, and information about how to access support in the future should you need it.
We are taking great precautions and changing ways of working across our services during the COVID-19 pandemic to ensure the safety of all our staff and patients.
We are offering more virtual (online, Video or telephone) appointments, to ensure that patients are only brought on-site where necessary, helping us to adhere to social distancing. Please refer to the information in your appointment letter to confirm how your appointment will take place. If you need any support using digital methods to access a virtual appointment, please call the number on your letter and we will help you get this. If you wish to request a face-to-face appointment, please call us and we will try to accommodate this.
We would like to especially note that if you are experiencing domestic violence in your home, have a learning difficulty, access via online, video or telephone will be problematic or if you just simply do not have a comfortable safe space to talk, please still refer to us. We can try and problem solve the challenges and/or offer you a choice of a face to face appointment.
Face-to-face appointments: Please do not attend your appointment if you have COVID-19 symptoms (a high temperature, a new continuous cough or a loss of sense of taste / smell) or if you or your family are self-isolating.
When you visit our sites:
- Wear a face covering. We will provide you with one if needed. Children under 12, and anyone with an exemption, will not need to wear a mask, in line with government guidelines.
- To minimise the risk of infection, and to support social distancing, we need to limit the number of people on-site. So we ask you to attend your appointment alone, unless you have assistance or communication needs.
- Please arrive no more than 10 minutes early for your appointment, ensure you sanitise your hands upon arrival and respect social distancing guidance during your visit, including while with your clinician.